Contact Audio Convert
Describe the task you attempted, the result you received, and the outcome you expected so support can start with useful context.
Send the details by email
Include the input method, media format, language setting, and any visible error. Do not attach confidential recordings unless support specifically asks for a safe way to share them.
support@audioconvert.appMessages are reviewed in arrival order, and a reply usually takes one or two days.
Choose the context for your request
A transcription task
- A job that does not begin, complete, or return text
- Problems with file intake, browser capture, or a media URL
- Unexpected behavior in transcript review or export
- Questions about an account, minute balance, or charge
Product fit
- A capability needed for a specific workflow
- Language, accent, or speaker-handling questions
- A repeatable accuracy problem in a type of recording
- Feedback about the steps between input and output
Data and policy
- Questions about collection or processing of information
- A request concerning deletion of your data
- Clarification of a published policy
- A responsible report about a possible security issue
Answers before you contact support
Why does transcript quality vary between files?
Microphone distance, room noise, overlapping speakers, language selection, volume, and unfamiliar terminology all affect recognition. Compare an uncertain passage with the recording before treating it as final.
Which input methods should I mention in a bug report?
State whether you uploaded audio or video, recorded inside the browser, or supplied a media URL. Include the file type and browser version when they are relevant.
Where can I read about personal information?
The Privacy Policy describes account, usage, device, cookie, and payment information, along with storage, disclosure, updates, and contact details.
How do free minutes and paid capacity differ?
The product starts with five free transcription minutes. Pricing lists monthly and annual plan allowances plus one-time minute packs and the features attached to each option.
Can support confirm whether my language is available?
Audio Convert offers transcription and detection across more than 100 languages. Send the exact language and the recording context if you need help evaluating a particular source.
When to expect a reply
Typically within one or two days
Because the team is small, messages received on weekends or holidays can take longer.
Want to reproduce the transcription issue?
Open the speech to text workspace with a non-sensitive sample and note the source, settings, and result before emailing support.